KURNIANTO, Atik; ADIF, Muhammad. PERBAIKAN CUSTOMER SATISFACTION MELALUI PENDEKATAN 5 (LIMA) FAKTOR SERQUAL PADA PT. “X” CIBINONG. Jurnal Sains & Teknologi Fakultas Teknik Universitas Darma Persada, [S. l.], v. 12, n. 1, p. 72–79, 2022. DOI: 10.70746/jstunsada.v12i1.175. Disponível em: https://unsada.e-journal.id/jst/article/view/175. Acesso em: 4 dec. 2024.